Overview

Our refund policy is designed to be transparent and fair, in accordance with UK consumer law. We value your satisfaction and strive to ensure that all products listed on our website are described accurately.

Refund Eligibility

  • Faulty Products: If a product is received in a faulty condition or not as described, you can request a refund or replacement.
  • Change of Mind: Under UK law, consumers can cancel an online purchase within 14 days of receiving the goods without giving any reason. However, this right does not extend to digital products once accessed or downloaded.

Process for Requesting a Refund

  1. Contact Us: To initiate a refund, please get in touch with us within 14 days of receiving your product, specifying the reason for the refund request.
  2. Return the Product: If applicable, you may be required to return the product in its original condition. The cost of return shipping will be the customer’s responsibility unless the product is faulty.
  3. Inspection: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.
  4. Refund Processing: Approved refunds will be processed via the original payment method, typically within 7-10 business days.

Exceptions

  • Digital products accessed or downloaded are not eligible for refunds, except in cases of fault or misdescription.
  • Products damaged through customer misuse or after the 14-day period are not eligible for refunds.

Using Stripe

All payments made through Stripe are subject to Stripe’s terms and conditions. Please ensure that you are familiar with Stripe’s user agreement, especially regarding refund processing times and dispute resolution.

Contact Information

For any refund-related inquiries, please contact us through the provided contact channels on our website. We are committed to resolving any issues in a fair and timely manner.

Legal Compliance

This policy is in accordance with the Consumer Rights Act 2015 and other relevant UK legislation. We reserve the right to amend this policy as required to remain compliant with UK law.